Noticeboard

When visiting Ifield Medical Practice, we now request that any patients over the age of 5 wear protection over their mouth and nose. This could be a mask you have bought, a homemade face covering or a scarf. This is to reduce your infection risk and to protect other patients and our staff. Our clinicians will be wearing appropriate PPE for all face to face appointments. We still advise to only come into the surgery if absolutely necessary. We thank you for your co-operation.

Comments & Complaints

We welcome comments and suggestions on the services that we provide. Please speak to the Practice Manager.

We operate a complaints policy in line with NHS complaints procedure. Should you have a complaint or wish to comment about the service you have received from the Practice this should be made in writing directly to the Practice Manager. A Patient information Leaflet regarding complaints is available here.

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) are available to provide independent advice and support. This is a free service and they can be contacted at:
Telephone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

Complaints concerning the NHS 111 Service should be directed to the NHS 111 Patient Advice and Liaison Service (PALS) on 01737 363866 or pals@secamb.nhs.uk.

If you wish to complain about an NHS service, then the complaint should be made to the Trust providing this service. Alternatively, you can send your complaint to the CCG Complaints team. Details of how to do this can be found on their websitewww.crawleyccg.nhs.uk/contact/comments-and-complaints

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.