Guidance on how to best use our services
At this very difficult time, the NHS is under great strain and we need to use our resources in the safest and most efficient way to be able to deal with this national emergency and so we ask for your help to make the best use of the surgery. We have made some changes to reduce the spread and limit the exposure to coronavirus. Whilst we endeavour to keep this site under review, we cannot guarantee that any web links will always be up to date. If new government announcements are made, please follow that advice as it emerges.
Ifield Medical practice would like to thank all of our patients for their continued support and cooperation during these unprecedented times.
Is the surgery open?
Yes! We are open and we have been working really hard to make sure that we have everything in place to be able to continue to give you high quality medical care both now and if the situation with COVID-19 escalates over the coming weeks.
But! We are not operating in the usual way, so PLEASE DO NOT WALK INTO THE SURGERY TO ASK FOR APPOINTMENTS AS WE ARE ONLY MAKING APPOINTMENTS OVER THE PHONE. Please see the information below that outlines the reasons why we have changed our systems and how they operate.
PLEASE BE AWARE THAT BEFORE YOU ENTER THE PREMISES YOU WILL HAVE YOUR TEMPERATURE CHECKED AND IF IT IS OVER 37.8oc THEN YOU WILL BE ASKED TO LEAVE THE SURGERY AND A CLINICIAN INFORMED.
How should I access healthcare?
If you have a new continuous cough and/or high temperature (37.8 degrees or above) or a change to taste/smell then you advised to self-isolate at home.
YOU SHOULD NOT GO TO A GP, PHARMACY OR HOSPITAL. You should only call 999 if you are seriously unwell and feel it is a medical emergency.
The following NHS website is regularly updated with the latest advice:
It also provides information about self-isolation, including practical advice and recommendations about how long this should last.
If you need to seek medical advice initially then please use 111 online: https://111.nhs.uk/covid-19
If you have any other medical related problem that requires advice please consider approaching this in the usual way whilst remembering social distancing measures:
Seek advice online from 111 https://111.nhs.uk
Complete an e-consultation using the above link
Phone pharmacy if appropriate
Phone GP surgery if required
To avoid national stock shortages and excessive practice and pharmacy workload, please do not order your repeat prescriptions too early for the purpose of stocking up. This is not necessary. At this challenging time we are happy to receive requests up to 1 week before you run out of medication as this gives us more time to process the request.
We would ask for as many prescription requests as possible to made on-line or via the NHS app and for everyone to nominate a pharmacy so that they prescription can go straight there, eliminating the need for handling it any more than necessary.
Working together to provide high quality medical care
We want you to know that we are here for you. We know that if we all work together as a team of patients and staff then we will be able to continue to look after you to the best of our ability.
BLACK, ASIAN & MINORITY ETHNIC (BAME) patients
Please read the following letter. For those where we have recorded that English is not your first language, a separate letter will be sent to you.
Advice for BAME patients
There is evidence that Covid-19 has had a worse effect on people from Black, Asian and Minority Ethnic backgrounds.
The Citizens Advice Bureau are collecting your stories and experiences of Covid 19. If you would like to be involved then click here.
See a GP by video with LIVI. Even at the weekend. Patients of can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.
LIVI offers appointments between 7am - 10pm Monday to Friday and 8am - 4pm on weekends.
You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit the Livi website for more information.
LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
The Ifield Medical practice is a group of six doctors - three female and three male - working as a general partnership known as Ifield Medical practice. The partnership cares for around 10,000 patients.
The practice has been approved for GP and medical student training. Each year one or more fully qualified doctors with experience in hospital medicine may spend time with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team. Occasionally, medical students, district nurses in training and student community midwives may also spend time with the practice.
If you are unwell out of hours, please Choose Well and choose the most appropriate service.
PLEASE NOTE THAT WE HAVE CURRENTLY REMOVED ACCESS TO ON-LINE APPOINTMENTS AS WE ARE UNABLE TO SCREEN THESE FOR CORONAVIRUS - WE WILL BE MONITORING THIS AS THE VIRUS PROGRESSES AND RETURN ACCESS TO THEM AS SOON AS POSSIBLE
Online access to your medical record is now available , as well as the ability to book/cancel appointments and order repeat medication online. These services are available for all patients over the age of 16. If you wish to take advantage of this service, please read the information leaflet and complete the registration form below and bring it into reception with some photo id. We will require photo id for all online access going forward.
Patient information leaflet
Patient Access Registration Form
In view of patient safety it is sometimes necessary to move medication from the repeat list to acute medication. This does not mean that the medication has been stopped, but it cannot be ordered on-line.
Please be aware that to book an on-line appointment you cannot have more than two appointments already booked.
WHEN ORDERING MEDICATION WHICH IS NOT ON REPEAT (IE. NOT ON THE TEAR OFF SLIP OF YOUR LAST PRESCRIPTION) PLEASE GIVE A REASON FOR YOUR REQUEST. YOUR REQUEST WILL BE DELAYED WITHOUT THIS.
(Site updated 21/09/2020)